1. Overview & Custom-Made Nature of Our Products

At TV Unit Dubai (tvunitdubai.ae), all our TV units, media walls, fluted paneling, and storage solutions are 100% custom-built to measure based on your specific room dimensions, chosen materials, and finalized 3D design preferences. Because every piece is bespoke and cannot be resold to another client, our refund, return, and cancellation terms differ from standard off-the-shelf retail furniture.

2. Order Process & Confirmation

An order is officially confirmed once:

  1. You have approved the final design specifications, dimensions, and material choices.

  2. The initial advance deposit (typically 50% of the total order value) has been received.

3. Cancellation Policy

A. Cancellation Before Final Approval & Production (Within 24 Hours)

  • If you decide to cancel your order within 24 hours of paying the deposit AND prior to the finalization of 3D designs or physical site measurement visits, you will receive a full refund (100%) minus any credit card processing fees incurred.

B. Cancellation After Site Measurement or 3D Design Drafts

  • If you cancel after our team has completed a site visit/measurement or drafted custom 3D design renders, a administrative & design fee of AED 500 will be deducted from your deposit to cover design and site visit costs. The remaining balance of your deposit will be refunded.

C. Cancellation After Production Has Commenced

  • Once the design is approved and manufacturing/cutting of materials has started in our workshop, cancellations are not accepted, and the deposit is strictly non-refundable.

4. Returns & Exchange Policy

  • Bespoke / Custom Units: Due to the personalized nature of custom furniture, we do not accept returns, exchanges, or offer cash refunds for custom TV units once delivered and installed, except in cases of manufacturing defects or damage caused by our team during delivery/installation.

  • Readymade / Standard Furniture: Readymade items (if applicable) may be returned within 7 days of delivery provided they are unused, undamaged, and in their original packaging. Return transport fees will apply.

5. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. Please inspect your TV unit immediately upon installation:

  • Immediate Inspection: You or an authorized representative must inspect the finished unit at the time of installation before signing the completion handover form.

  • Reporting Issues: If any item arrives damaged, scratched, or structurally defective, our installation team will document it on the spot. If a defect is discovered within 48 hours of installation, contact us at info@tvunitdubai.ae or call +971 52 555 4207 with photos or videos.

  • Remedy: For verified defects or errors on our part, TV Unit Dubai will repair, adjust, or replace the defective part/panel free of charge within 5 to 7 working days.

6. Contact Us

For any questions regarding cancellations or returns, please reach out to us:

  • Email: info@tvunitdubai.ae

  • Phone / WhatsApp: +971 52 555 4207

  • Location: Dubai, United Arab Emirates