1. Service Coverage Areas

TV Unit Dubai provides professional delivery and installation services across the United Arab Emirates, including:

  • Primary Coverage: Dubai (Dubai Marina, Downtown, Palm Jumeirah, Arabian Ranches, JVC, Business Bay, etc.)

  • Extended UAE Coverage: Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Note: Deliveries outside Dubai city limits may be subject to a nominal distance/logistics surcharge, which will be specified during your quote consultation.

2. Production & Delivery Timelines

Order Stage Typical Timeline
Site Visit & Final Measurements Within 24–48 hours of initial inquiry
3D Design & Material Selection 1–3 business days
Custom Workshop Manufacturing 5–10 business days
On-Site Delivery & Installation Completed in 1 day (4–8 hours on site)
Total Turnaround Time 5 to 12 business days from final design approval

Note: Customized projects requiring rare imported stone/marble, specialized metalwork, or complex electrical work may require additional manufacturing time.

3. Installation Process & Site Readiness Requirements

To ensure a seamless, high-quality installation, please ensure the following prior to our team’s arrival:

  1. Power & Lighting: The installation space must have working electricity and adequate lighting.

  2. Clear Area: The wall space and floor area around the installation area must be cleared of existing furniture, televisions, and personal belongings.

  3. Wall Quality & Structural Safety:

    • Solid Concrete / Brick Walls: Ideal for heavy media walls, floating consoles, and wall-mounted panels.

    • Gypsum / Drywall: If mounting heavy items onto drywall, please notify our team during measurement so adequate internal reinforcement or dry-wall anchors can be prepared.

    • Concealed Utilities: The client must inform our installation team of any hidden plumbing pipes, electrical wiring, or AC conduits behind the installation wall. TV Unit Dubai is not responsible for damage to hidden utilities unless accurate wiring/piping layout diagrams were provided in advance.

  4. Building Permits & Move-In / Work Permits (NOC):

    • Many residential communities, apartments, and developer buildings in Dubai (e.g., Emaar, Nakheel, DAMAC) require a Work Permit / NOC or service elevator reservation for contractors.

    • Client Responsibility: It is the customer’s responsibility to secure necessary building management approvals and inform us of allowable working hours (e.g., 9:00 AM – 6:00 PM on weekdays).

4. Delivery Fees

  • Dubai: Free delivery and installation on orders above a specified threshold (included in your custom quote).

  • Other Emirates: Standard delivery charges may apply based on location and accessibility.

5. Delays & Rescheduling

  • Rescheduling by Customer: If you need to change your scheduled installation date, please notify us at least 48 hours in advance to avoid rescheduling charges.

  • Unforeseen Delays: While we strive to strictly adhere to timelines, delays caused by building access restrictions, traffic, or weather conditions are beyond our control. We will notify you promptly if any delay occurs.